Need help?
Search not found
Search not found
Select your language
Search not found
Need help?


Last updated: 1st of November 2019

Our Site,, is owned and operated by Binaryx OÜ, a limited company registered in Estonia under registry code 14819844, whose registered address is Harju maakond, Tallinn, Kesklinna linnaosa, Poordi tn 3-75, 10156, Estonia.

This Binaryx Refund Policy outlines Binaryx Refund policies based on types of exchange transactions performed.

This Refund Policy concerns exclusively Transaction fees and Users’ Funds. Binaryx undertakes to make its best efforts to assist the Users in case of any disputes related to refunds/returns of purchased cryptocurrencies.



    1. The User who has made has paid for Binaryx Services, or has funded his User Account may request a Refund or Return in accordance with the eligibility criteria as further set out herein.

    2. Refund/Return in excess of the original amount are prohibited.

    3. Refund/Return will only be considered where the User complies with the eligibility criteria in full. Where the User fails to meet any of the eligibility criteria, Binaryx shall have the right, in its sole discretion, to decline the User’s request for a Refund/Return.

    4. In order to apply for a Refund/Return, the User must complete a Refund/Return Form on the Site or send the respective form to the Binaryx support address – [email protected].

    5. To prevent prohibited conduct, all payments and information related to Refund/Return may be verified by Binaryx. In such case, Binaryx may request the User to provide certain documents, including, but not limited to, identification documents, a copy of the User’s Payment Card and Invoice or/and any other proof of the fact that the disputed payment was made. In case the User fails to provide appropriate documents or information within three (3) days upon the Binaryx request or in case of any doubts as to authenticity of the provided documents, Binaryx shall be entitled to decline the User’s Refund/Return request.

    6. User may submit a Declaration of deposit proving User written consent additionally to other documents or information about the provided payment while funding User Account. Declaration of deposit is not obligatory for providing deposit less than 1 000,00 USD but may become a crucial point in case of all payments and information related to Refund/Return may be verified by Binaryx. Declaration of deposit of the amount equival or more than 1000,00 USD is obligatory. Submitting of Declaration of withdrawal is obligatory on any amount.

    7. Binaryx shall process the User’s Refund Form/Return Form as soon as it is reasonably practicable. Response times will vary depending on stated reasons for the request and will not exceed 7 (seven) business days. In any case, Binaryx shall notify the User on the outcome of the request in accordance with the timescales set out herein.

    8. The Refund/Return request will only be approved or declined after meticulous verification made by Binaryx.

    9. Submission of Refund Form/Return Form does not guarantee that the User’s request will be satisfied.

    10. In case a Refund/Return request is satisfied it the refund/return will me made via the same payment method to the same payment card and/or bank account and/or cryptocurrency address that were used to make the deposit.



    1. Refunds are not possible for all transactions where the User is purchasing a Cryptocurrency on Binaryx. However, in case the User changed his mind and would like to return the purchased Cryptocurrency, Binaryx may be able to buy it back based on the current market rate minus the service fee for the transaction. Because the Cryptocurrency price changes constantly, thus the value of the purchased Cryptocurrency at the moment of refund may be different.

    2. In transactions that do not involve cryptocurrency refunds are only possible within 30 days from the moment of exchange. Any additional service fees incurred by Binaryx as a result of the refund will be covered by User. Banks, payment systems, card processing providers and banks may charge Binaryx for each incoming and outgoing transactions.



    1. Binaryx expects the User will contact it using Binaryx support address – [email protected] to resolve any problem or issue related to his/her payments, before the User makes any Chargeback request. This provision does not affect any rights and/or claims, which the User may have against the bank/financial institution.

    2. Binaryx will investigate any Chargeback requests made by the User and in response will inform the User’s Issuing Bank whether any payment has been cancelled.

    3. Chargeback request is handled by the legal department of Binaryx. In case of any Chargeback request withdrawal and refunds requests of the User will be cancelled.

    4. Binaryx reserves the right to suspend the User’s account and lock the User’s Funds during the chargeback investigation procedure.



    1. Any charges, which arise upon processing Refund/Return, shall be borne solely by the User. Such charges will be deducted from the final amount of the Refund/Return.

    2. This Refund Policy will be amended from time to time if there is any change in the legislation. Terms and conditions of the Refund Policy are subject to change by Binaryx.

    3. In case the User does not wish to accept the revised Refund Policy, he/she should not continue to use Binaryx. If the User continues to use the Binaryx after the date on which the change comes into effect, his/her use of Binaryx is to be bound by the new Refund Policy.

We use cookies to improve and personalize your experience. To find out more, please read and agree with our Cookies Policy.

Allow Cookies