Email notifications

Types of email notifications we send  

We send 12 types of notifications in total:

1. Confirm email address.
2. Message support.
3. The deposit is confirmed.
4. The exchange is confirmed.
5. Create your account.
6. Password resetting.
7. Account login.
8. Welcome aboard.
9. Withdraw is confirmed.
10. KYC verification is processing.
11. You have passed KYC verification.
12. KYC verification failed.

How to add emails from Binaryx to the whitelist

For Microsoft Outlook

1. Enter the program through a browser. Ensure the beta is disabled (the “Try the beta” switch in the upper right corner of the screen).
2. Click on the gear icon in the bar in the upper right corner of the screen and select “View All Outlook Options.”
3. Go to Mail – Junk Mail – Safe Senders & Domains.
4. Add the following addresses to the whitelist – info@binaryx.com, hello@binaryx.com.
5. Click the “Save” button.

For Gmail

1. Log in to mail
2. Click on the gear icon in the upper right corner of the screen and select “Settings.”
3. Go to the “Filters and Blocked Addresses” section and click “Create New Filter.”
4. Add the following addresses to the From field – info@binaryx.com, hello@binaryx.com.
5. Click “Create Filter With This Search.”
6. Check the “Never send to Spam” checkbox and then click the “Create Filter” button.

For Apple Mail

1. From the Mac OS X Mail main menu, choose Mail → Preferences (you can also use the keyboard shortcut Command +, (comma).
2. Go to the “Rules” tab.
3. Click “Add Rule.”
4. Enter a name in the “Description” field (for example, Whitelist: binaryx.com) to specify the new rule.
5. For conditions, change the first item of the drop-down menu to “any.” As a result, it reads as “If any of the following conditions are met.”
6. In the next two drop-down menus, select “From” in the first and “ends” in the second.
7. In the text box after “ends with,” enter the name of the domain you want to add to the whitelist – binaryx.com.
8. In “Follow these steps,” set the drop-down item to: “Move message” in the mailbox: “Inbox.”
9. Click OK to save the rule.
10. Close the rules window.

Why Binaryx does not send emails to me 

If you are not receiving emails from Binaryx:

• check the correctness of the email address in your account;
• check if the letter got into the “Spam” folder;
• check if delete filters are not installed;
• check with the senders if the letter was returned as an automatic server response. It must indicate the reason for non-delivery;
• check the memory size in your mailbox. The size of the “Inbox” folder should not exceed 2000 MB.