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The procedure for withdrawing money from the wallet

Withdraw funds

Attention! To do this, you must have passed the KYC verification. Read the section “KYC” to know more. 

How to withdraw cryptocurrency to another wallet or exchange

  1. Select “Wallet” from the menu at the top of the screen on any page.
  2. Click the “Withdraw” button opposite the cryptocurrency of interest in the list. 
  3. Enter the recipient’s address, withdrawal amount, and network tag (for XRP coin). The system automatically calculates the processing fee and issues the actual amount that will be received. It is equal to the difference between the withdrawal amount and the commission.
  4. Click the “Submit” button. 
  5. In a pop-up window, the system will ask you to confirm the withdrawal. Select “Confirm.”

If you have connected to Google Authenticator, you need to perform one of these actions (depending on the previously selected confirmation method):

  1. enter the 6-digit code from the app;
  2. log in to your email, open the letter from Binaryx and confirm the transaction by clicking the appropriate button. If the button doesn’t work, click the link below the button or copy it to paste into your browser. You can also check the “Junk / Spam” folder if the message is not in the “Inbox” folder.

After that, you will receive a notification on the website that the sending was successful. 

How long does it take to withdraw

Withdrawals usually take up to 48 hours. It all depends on the performance of the blockchain network. Binaryx does its best to make the transfer as fast as possible. If you have any additional questions, please contact our support team.

The withdrawal of cryptocurrency is carried out automatically. If you withdraw fiat, then the confirmation of the operation is done manually. Therefore, such a process may take longer. 

Withdrawal of fiat funds using bank transfer and details

  1. Press “Wallet” from the menu at the top of the screen on any page.
  2. Next to the listed fiat currency of interest, click “Withdraw”. 
  3. In the form that appears, please enter the following data — the amount, beneficial owner, IBAN account number, SWIFT or SEPA number, as well as the bank name, address and country. This data can be obtained from the bank that serves your account. 
  4. Check the details and click “Confirm and Withdraw”. 
  5. In the pop-up window, press “Confirm”.
  6. If you’re using the platform for the first time, please go through the KYC procedure. For this, you need to upload a photo of documents, pass a liveness-detection check (take a selfie) and add a photo of a bank card. After that, the verification results will be sent to your email.

The funds will be credited to your bank account within 72 hours.

Withdraw of Fiat Funds to a Credit/Debit Card

  1. Press “Wallet” from the menu at the top of the screen on any page.
  2. Next to the listed fiat currency of interest, click “Withdraw”. 
  3. Enter the amount for withdrawal. 
  4. Select a bank card and enter its full number.  
  5. Check the details and click “Confirm and Withdraw”. 
  6. In the pop-up window, press “Confirm”.
  7. If you’re using the platform for the first time, please go through the KYC procedure. For this, you need to upload a photo of documents, pass a liveness-detection check (take a selfie) and add a photo of a bank card. After that, the verification results will be sent to your email.

The funds will be credited to your bank card within 24 hours (usually it takes a few minutes).

Frequently encountered problems

I have withdrawn funds from Binaryx to another platform/wallet but have not received my funds yet. Why?

Check the status of the corresponding withdrawal record in your wallet’s transaction history on the network of the asset you are transferring. You can do this on the website https://www.blockchain.com/explorer.

There are several statuses displayed on the blockchain network:

Failed – the transaction is canceled, the funds are returned to your account or are not debited at all.

Success — the transaction was completed. The funds are credited to the recipient’s account.

Processing — transaction initiated but not yet posted.

Withdrawal to the wrong address

Due to the blockchain’s anonymous nature, we’ll not find the recipient and provide the necessary assistance. If you sent your coins to the wrong address and know its owner, please contact the receiving platform’s support.

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